Shipping & Returns Policy
Last updated: 15 August 2026
Delivery Times
Please allow 5–7 days for delivery on all orders. Dispatch and delivery times may occasionally vary during peak periods or for regional and rural addresses.
Delivery Coverage
We deliver all over Australia, including major cities such as Sydney, Melbourne, Brisbane, Perth, Adelaide, Hobart, Darwin and Canberra, as well as regional and rural areas nationwide via our courier partners.
Shipping Costs
Free shipping is included in the price shown on every product page — there are no hidden delivery charges added at checkout.
Refunds & Returns Policy
Faulty Or Damaged Items
If your item arrives faulty or damaged, contact us at admin@vipcustomerservice.care within 14 days of delivery with your order details and, where possible, photos of the issue. We will arrange a replacement or a full refund.
Change Of Mind Returns
If you've simply changed your mind, contact us within 14 days of delivery. Items must be unused, in their original packaging, and in a condition suitable for resale. Return shipping costs for change-of-mind returns are the responsibility of the customer unless the item is faulty.
How To Start A Return
- Email admin@vipcustomerservice.care with your order details and reason for return.
- Our team will confirm your return and provide instructions.
- Once your return is received and inspected, we will process your refund or replacement promptly.
Refund Timing
Approved refunds are processed back to your original payment method via Stripe or PayPal, typically within 5–10 business days depending on your bank, card provider or PayPal balance.
Your Consumer Rights
Nothing in this policy limits any consumer guarantee or right you hold under applicable Australian Consumer Law, which exists independently of any policy set out here.
Contact Us
For any shipping or returns query, email admin@vipcustomerservice.care or call +44 208 242 1534. We reply seven days a week.